Returns & Refunds

If something's not right, we'll fix it.

Because everything we deliver is fresh, cut-to-order meat, we can't accept physical returns for food safety reasons, but if something's wrong, we want to make it right.

If there's a problem with your order

Contact us within 4 hours of delivery through WhatsApp or email with:

  1. Your order number
  2. A photo of the item in question
  3. A short description of the issue
Order Changes & Cancellations Once your order is confirmed and payment is completed, we begin arranging your fresh meat. Because meat is cut and prepared specifically for your order, orders cannot be cancelled or modified after confirmation. Please review your order carefully before completing payment.
Refund timing If there is an issue with your order, such as an incorrect, missing, or significantly defective item, please contact us within 4 hours of delivery with the required details above. Eligible refunds are processed within 5–7 business days to your original payment method.